Privacy Policy


Meg-Star Group understand that you are concerned about protecting your personal data, so we have instituted policies intended to ensure that your personal information is handled safely, responsibly and in compliance with the law. This Statement outlines our personal data privacy policy. This Statement applies to all websites owned or operated by Meg-Star Group, including “”.

Information We Collect

As appropriate, Meg-Star Group may collect personal data from you voluntarily in order to provide you with a particular service. We may ask you for information such as your name, address, telephone number and/or e-mail address or other relevant information depending on the service to be provided. The reason for collecting this information will always be specified.


A cookie is a small file stored on the user’s computer tied to information about the user. When you access our websites, cookies may be set. However, use of a cookie is in no way linked to any personally identifiable information while on our sites. Cookies also measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. They provide functionality that we believe would be of interest and value to you.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.


We do not collect personally identifiable information from your computer when you browse this website and request pages from our servers. Unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. When you request a page from our web site, our servers log the information provided in the HTTP request header, including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header.

Information Use

Security and Storage of Information

All personal and general information that reaches Meg-Star Group is stored on secure servers that reside behind firewalls designed to block unauthorized access. Because laws applicable to personal data vary by location, we may put in place additional security measures that vary depending on the applicable legal requirements.

Meg-Star Group may share your personal information with our properties, with other Meg-Star Group Companies (meaning subsidiaries, affiliates and any companies directly or indirectly controlled by our ultimate holding company, Meg-Star Group)

Meg-Star Group use the services of third party service providers, such as e-mail service providers and marketing companies that act as contractors under the authority of Meg-Star Group. Meg-Star Group may share your personal information with these service providers. These service providers are contractually prohibited from using personally identifiable information for any purpose other than for the purposes Meg-Star Group specify and consented to by you. We prohibit the sale of personal information by said service providers. We also prohibit the transfer of personal information by said service providers to entities outside the Meg-Star Group without your approval.

Your personal information may also be disclosed as necessary to comply with a court order or other legal process or other legal requirements of any public authorities.

Information collected on the websites covered by this Statement may be transferred to, processed and stored in any country or region, including, without limitation, the United States of America, Macau and Hong Kong.

E-Mails about Special Offers and Promotions and Opt-Out

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. These communications will relate to offers by the Meg-Star Group at our properties and/or the promotions of select, reputable third parties with whom Meg-Star Group has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send the aforementioned e-mail communications. When you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail.

Use of Third Party Internet Sites

Third party Internet sites and services accessible through websites owned or operated by Meg-Star Group, have separate privacy and data collection practices, independent of us. Meg-Star Group have no responsibility or liability for these independent policies or actions.

Privacy Statement Changes

In the future, we may need to change this Privacy Statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Notice requirement under Hong Kong Personal Data (Privacy) Ordinance

As we operate in different jurisdictions, legal requirements may differ from jurisdiction to jurisdiction. In Hong Kong (if applicable), the Hong Kong Personal Data (Privacy) Ordinance (“PDPO”) requires that we provide you with the following notice for personal data collected, processed or stored in Hong Kong. Please read the notice below carefully should it apply to your case.


Part A: Data Privacy Policy Statement

I. Policy Statement

Meg-Star Group collects, uses and holds your personal information in order to provide you with better customer services and products. Such data may include, without limitation, your personal details, the data in your identification document, contact details, bank account and credit card details, preferences, hobbies and interests. Meg-Star Group has policies to ensure that all your personal data is collected, used and handled in accordance with the PDPO.

II. Data Retention and Security Measures

Meg-Star Group keeps data only for as long as is reasonably required and legally permitted. Further, Meg-Star Group will take reasonable steps to ensure the correct use and to maintain the accuracy of your personal data, and to prevent unauthorized or accidental access.

III. Practices

Any issues relating to data protection, including data access and correction requests (which may be subject to payment of a reasonable fee), should be in writing and addressed to Alameda Dr. Carlos d’ Assumpção No. 180, Edificio Tong Nam Ah Central Comércio, 9 Andar G-K, Macau, or through fax number +853 2875 5535, at the attention of: Human Resources and Administration Office.

Part B: Personal Information Collection Statement (PICS)

I. Purposes for which data may be collected and used

Meg-Star Group collects, uses, stores and processes your personal data for purposes including, but not limited to, the following:

(i) supply of products or services by Meg-Star Group (including, without limitation, the products and services described in Part C below), membership clubs or other reward programs, credit concession, debt collection, effecting bank transfers, payments, audit (including audits by parent company internal and external auditors);

(ii) marketing (including direct marketing and market research);

(iii) communication with you (by email, mail, fax, phone or other means);

(iv) safety of persons and property;

(v) record keeping and communication to public authorities with jurisdiction over Meg-Star Group.

II. Disclosure and transfer of personal data

Meg-Star Group will keep your personal data confidential but such information may be provided or transferred to other parties for any of the purposes set out in section I above, such parties include other Meg-Star Group, any agent, contractor and service provider engaged by any Meg-Star Group, and other person whom Meg-Star Group considers appropriate in connection with the purposes mentioned in section I above. Further, Meg-Star Group may disclose the data when required by a local or foreign law, court order or authority, or when disclosure is necessary or advisable to protect the rights or properties of any Meg-Star Group or in circumstances which Meg-Star Group considers appropriate.

Part C: Use of Personal Data in Direct Marketing

Meg-Star Group may, in the future, use your name, telephone number, email address and address for direct marketing and it requires your consent (which includes an indication of no objection) for that purpose. In this connection, the Meg-Star Group may use your personal data held by Meg-Star Group from time to time for directly marketing the classes of services and products offered by any Meg-Star Group which include but are not limited to: hotel accommodation, food and beverage and transportation services, health and beauty services (including spa and salon services), retail products and services, entertainment services, and gaming and operation of gaming programs by certain Meg-Star Group in destinations where gaming is legal.

If you do not wish Meg-Star Group Companies to use your personal data for use in direct marketing as described above, you may exercise your opt-out right by ticking in the relevant boxes in the forms or notifying Meg-Star Group, as set forth in Section III of Part A, at any time and without charge.